FAQ

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Ningbo TOP Electromechanical Co., Ltd.
  • Q1: How does your factory perform regarding quality control?

    Our standard QC system to ensure quality.  

  • Q2: Is your company a trading company or an industrial manufacturing factory?

    We are an industrial manufacturing factory located in Yuyao City.

  • Q3: Can we print on the products?

    Yes, you can. We offer various printing methods.

  • Q4: Can we receive your free samples?

    Yes, you may. Samples are free, but the freight for express shipping is at the buyer’s expense.

  • Q5: Can we combine multiple items in one container for our first order?

    Yes, you can. However, the quantity of each item must meet our MOQ.

  • Q6: What is the typical lead time?

    Approximately 25-30 days after receiving the deposit.

  • Q7: What payment methods do you accept?

    Typically, we accept T/T (30% deposit, the balance before shipment).

  • Q8: How do you ensure quality?

    We produce samples before mass production; after sample approval, we proceed with mass production. We perform 100% inspection during production, conduct random inspections before packing, and take photographs after packing.

  • Q9: What shipping methods do you offer?

    We will assist you in selecting the best shipping method based on your specific requirements, including sea, air, or express.

  • Q10: How do you address quality issues?

    If any defective or damaged products are found, you must provide photos from the original carton. All claims must be submitted within 7 working days after container discharge. This period is subject to the container’s arrival time. We recommend third-party certification for claims, or we accept claims based on samples or photos you provide. We will fully compensate for your losses.

  • Q11: How can I receive a price quotation quickly?

    When submitting an inquiry, please ensure all details are included, such as model number, product size, cable length, color, and order quantity. We will send you a complete quotation promptly.